What's the FAQ Bru?
We aim to despatch all orders within 2-5 working days of the order being placed. However, at busy periods such as Christmas and during a sale, the despatch time can take a little longer. If you are in a hurry for your order, please contact us via the firstname.lastname@example.org address. For more details please see delivery information. Please note that if delivering via one of our preferred couriers we will require a physical address where someone can sign for the goods. If you would prefer to have us delivery to PO BOX we will only be able to deliver via the post office.
We would love to showcase all our designs on line and ensure that all our store mirrors stock. However we can none guarantee this. We would suggest that if you are looking for a product in particular you call us to locate your closest store and give them a call or contact us directly on +27 82 880 2230 or on email@example.com and we will do our best to help locate it for you. You might also see that some lines are only exclusive to the web site; these will only be able to be purchased on-line.
Sorry, but no. Once you have completed your order, it goes so quickly through the system that it is impossible to add or delete things. Please double-check your order before you click the final 'Send' button.
You need to be registered on the website for this feature. All you need to do is add items to your basket, they will then remain there until you are ready to order. If you close your browser session, you can reload your basket. Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping. Your baskets will not be saved for longer than 30 days.
If you were logged in when you started your order, your basket will have been saved. Simply log in, go to My Account and click on Previous Baskets. From here you can reload your basket and proceed to the checkout, or carry on shopping. If you have lost your connection and then come back on to the website, you will be prompted if you were halfway through a basket before being cut off, allowing you to resume from where you finished. This does depend on your computer set up and whether you have cookies enabled.
Our reputation depends on the accurate illustration and description of products in our catalogue. We aim to portray all items honestly and accurately, both in the image and the text. However, if you are disappointed with any of the items in your order, or if they are not as you expected, you can return them within 7 days after receipt, for a full refund. In the case of defective items, please notify our returns department on firstname.lastname@example.org
You can browse our products on-line and order as a transaction guest without having to register. We do ask you for your e-mail address and phone number so that we can contact you about your order, but we will only use these in relation to your order, and occasionally our carriers may contact you by phone if they are having difficulty delivering your parcel. You can change your privacy settings in 'My Account' to determine whether or not we can pass on your details to anyone else.